Delivery Charges
Delivery charges will be calculated according to packaging, postal rates at the time of booking and where the order is being delivered to. This price is displayed on the order confirmation screen.
If you are purchasing tickets which require you to print the ticket there will be no charge but if the ticket requires to be posted there will be a fee. This will be stated before you pay for your order.
Please check your delivery details are correct, as once you have placed your order we are unable to amend the order delivery details once they are confirmed.Delivery Schedule
We aim to despatch orders within 4 working days. Once you have received confirmation of your order, add postal time (3-5 working days) to obtain a complete estimate of delivery to your door.
Please allow 28 working days from despatch of your order before notifying us of any late deliveries. It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
If there are any unexpected delays which may affect the arrival of your order we will contact you either by email or telephone.Refunds and Cancellations
If your items were not as expected or damaged in transit you are entitled to a refund. Unwanted or faulty goods must be returned within 28 days of the date of delivery to the below address:
VHEY
3rd Floor
Wykeland House
47 Queen Street
Hull
HU1 1UU
If you wish to make a return, please contact our Tourist Information Team on 0844 811 2070 and inform them of your order number, the item(s) you are returning and the reason for return.
You may only cancel an order before it has been despatched. If you have wrongly ordered an item or wish to cancel your order please contact our Tourist Information Team on 0844 811 2070 and inform them of your order number and the item(s) you wish to cancel.Tax Charges
Please be aware that all prices are inclusive of the current rate of VAT where applicable.
Please note an email address is required for checkout. If you do not have an email address, please telephone the Tourist Information Team on 0844 811 2070 and one of our operators will be happy to take your order over the telephone.
